Grievance redressal

Grievance Officer

Name	Grievance Officer, KhataSheet
How to reach	Contact form. Start your message with "Grievance".
Acknowledgement	Within 48 hours
Resolution	Within 15 days of receipt

What you can raise

• Complaints about the service, the website content or a payment.
• Questions about how your personal data is handled, as described in the privacy policy.
• Requests under the Digital Personal Data Protection Act, 2023 (DPDP Act): to access a summary of your personal data we hold, correct or erase it, withdraw consent, or nominate another person to exercise your rights.

What personal data we hold

Very little, by design. Bank statements are processed in your browser and are never received by us. We hold personal data only when you choose to give it: messages and attachments you send through the contact form (with your e-mail address if you add one), and your e-mail address if you sign up for launch updates. Anonymous usage counts cannot identify you.

• Withdraw consent for launch updates: use the unsubscribe link in any e-mail, or the unsubscribe page. Your address is deleted.
• Erase a message you sent: ask through the contact form from the same e-mail address.

If you are not satisfied

If your grievance is not resolved within the time above, you may complain to the Data Protection Board of India under the DPDP Act, 2023, once it accepts complaints, or approach the appropriate authority under the Information Technology Act, 2000.

Who we are

Service	KhataSheet (khatasheet.com)
Contact	Contact form (every message is stored and read)